Analyzing user needs and current state, then designing and producing content that helps customers, internal teams and other users solve problems and build solutions.
Analysis, Design & Delivery
I create exceptional user experiences by starting with assessing the current environment and understanding the user's goals, and the business' requirements. Then working with experts across the product development landscape, I strive to develop engaging and relevant content, from UI designs and microcopy that directs users through an app, to comprehensive online self-help centers where users can find what's most relevant to them.
Documentation & User Support
Most of my user documentation work focuses on business-to-business products and services to help organizations and their teams solve problems and get work done:
Change Management: Integrated Communications & Training Programs
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Organizations don't readily adapt to new systems or processes, even if they're designed to make work easier and produce faster results. My work in organizational change management focuses on the strategic and tactical communications needed to help stakeholders understand the impacts, master the skills needed, and reap the benefits of change initiatives.